AppleCare, how I love thee, let me count the ways…

AppleCare

It is a word that will convert, or scare away just about every user of an Apple product.   How a department that provides basic customer care and product service can inspire such divisive feelings is a mystery and a half to me.

That said, I just had an occasion to use my AppleCare coverage on the new Macbook Pro 15″ (glass) unit that I custom ordered from Apple.   Being a custom machine, they cannot provide service for it directly at an Apple Store, or do an in-store exchange.  I know my Macbook Pro has some pretty anomalous build issues:

  • Loose Screen Hinge (I mean ‘fall down’ kind of floppy)
  • Top row of keys on the keyboard all tilt up to the right at an angle
  • the keys are a bit tilted in the F-key row

  • There is a loose screw somewhere in the battery bay area

So, I called it in, and they -instantly- offered to replace the laptop with a new one.  They are arranging for and paying for the shipping of the original one back to Apple, and the whole process should only take a week or so.  No huff, no fuss, and they are even going to be looking at the laptop I bought to see what the build issues are so that it won’t happen to other people.

Apple, thank you.  That’s service with a capital “S” that is very hard to find in a modern company.  I’ll update with more as the process goes on (and try to get some photos of the issues I have on here.)

For my Dad, one of my fondest childhood memories…

I recently had a nightmare, which don’t happen often for me. Afterwards, I sat down and recorded this song, which is something my Father used to tell me each night before I went to bed.

Remembering it, and recording this, made me feel much better. So, thank you Dad, I love you.

The Four Things

I was bored, so I composed some acapella music…

I was bored.  I had Garage Band… I had a microphone.  What would YOU do?

This is the Plurk song:

I got frustrated with FireFox .. so:

I asked someone for a random subject – Zombie Smurfs!

Direct Links

plurk.mp3

firefox_fail.mp3

zombiesmurf.mp3

All these songs are under the Creative Commons non commercial license. Free to distribute for non commercial purposes. If you would like to license the song for a commercial work, or for inclusion for any commercial purpose, please contact me – martinbogo AT gmail DOT com.

Documenting the HP Touchsmart IQ770 and Ubuntu

Thanks to the compUSA out-of-business clearance sale, I managed to pick up an HP Touchsmart IQ770. This machine was expressly built to run Vista, and to say the least the official HP linux support is poor does not exist.

TouchSmart PC IQ770

However! I’ve managed to get the most important bits working, and figured I would document the process of getting Ubuntu Gutsy Gibbon (7.10) installed and working.

The wireless lan adapter in the machine hangs off the USB bus, and while not expressly supported by the zd1211rw driver, CAN be made to work. The proper way is to edit the zd_usb.c driver to include the vendor/product id code. I went ahead and just hex-edited the driver directly and once “sudo modprobe zd1211rw” was run, it came directly up.

The Vendor ID – 0x0ace The Product ID – 0xb215

Argentina .. Day 17

Off to Uruguay for two days ( 19-20 Dec ).  I´ll post about the trip to Colonia when I get back and have a chance to nap.  Just two days left in Argentina, and then I´m heading home.

I´ve literally taken a couple _hundred_ pictures in the last couple days.  Too many to upload at non-broadband speeds.